Blue Light Card Reviews

No consistency in who they are issuing cards too. Several of my colleagues have been issued with cards and yet some of us doing exactly the same job have been refused a card. How is this fair. I gave up in the end and so have the others who were refused as was getting no where.
Contacted them and all they said was they cannot comment on individual cases.
They take an age to respond to your emails too.

Very slow to get through on live chat but one I was speaking to Rhiannon, she was very helpful and sorted me a new card with my new name one ? thank you!

Great experience from start to finish in applying for my first card. The website and app are very easy to use and Verity on the Live Chat team was excellent in completing my application and getting my card out to me. Keep up the good work!

I was thrown out twice from the chat window saying that chat has been closed due to long unser inactivity. Really ? When your waiting time shows 16 mins, do you want me to hold the phone and keep staring on the screen ? Why don't you have a contact phone number ?

Spoke with jasmine today, after trying for a couple of weeks to get through to change my name after marriage. She had it sorted in minutes, thanks very much

Totally easy to do. I mucked up setting the renewal and they were fast and easy to sort the issue. Excellent service well worth the fee

Excellent service from Jasmine

Quick response from Rhiannon and renewal issued straight away. Excellent.

My wife has tried to renew her card 3 times now but to no avail. Just keep telling us to put another "ticket" in and then it expires. Told us wage slip was wrong. Did it again...nothing. then raised ticket. It expired again. Funnily enough they had no problems taking our money. No phone number to ring and nobody replies to tickets. What a shambles

Great customer service from Jasmine via the live chat! I was having an issue with providing my ID, Jasmine sorted for me, great job!

It wasn’t a long wait but the person I spoke to was absolutely amazing, this person helped me with the issue I had. Thank you again ?x

Excellent customer service from Chris. It was quick and very exceptional. He or she is a credit to the company

I had a problem renewing my card but Amy on live chat very quickly sorted it out. Excellent customer service. Thank you

Cerys was extremely efficient and helpful with my card renewal

Amy was quick at resolving my renewal issues. Super helpful service ?